Back in Circulation Again 2024

This presentation explores the impact of adopting digital library initiatives on access services workers at the University of California San Diego (UCSD), Geisel and Wong Avery Libraries. We will share the expertise and experience of frontline staff and student employees and the lasting impact of operationalizing new policies in a post-COVID world. Digital first initiatives have been strongly prioritized by libraries to promote equitable access, cost effectiveness, and technological growth and advancement at UCSD. The way libraries’ digital prioritization affects both users and library administration has been studied and considered in great detail. Yet the impact of digital first on access services staff and student employees is often overlooked. User needs shifted significantly in 2020 making existing digital frameworks more relevant. Staff who worked at service points became proficient in these technologies and acquired a range of skills.

These teams have been largely responsible for educating and supporting users through this technological transition. This change in digital first has produced both positive results and growing pains for users, frontline staff and student employees. Leadership can leverage the bank of first-hand knowledge and experience of front line staff and student employees to develop new initiatives. Through the content and interactive elements we share, attendees will come out of our presentation with an understanding of the impact that digital first initiatives have on staff, student employees, and users. In addition, attendees will be motivated to apply this knowledge in ways that will be beneficial for all.